Control: Custom NCR Types, Causes & Reasons

NCRs have always had Types, Reasons, and Causes — but until now those dropdowns were a fixed list you couldn't change, which often pushed people into a catch-all "other." For shops that take quality seriously, that rigidity made it hard to track NCR data the way you actually want to.

Now you can manage those lists yourself. A new page under Business Setup > System Data > Quality > NCR Dropdowns lets you add and remove options for each, so your NCR data reflects how your shop really categorizes issues.